Our policies

1. Toscana Olives Refund/Return

2. Damaged or Faulty Goods

3. Toscana Olives Consumer Data Policy

4. Transaction Security Capabilities And Policies

Toscana Olives Refund/Return

We gaurantee your satisifaction. Please contact us within 10 days of receival for a full refund. If you simply make a mistake when ordering, please call us on 1800 065 483 or email immediately.

 

Damaged or Faulty Goods

Should any goods arrive damaged or faulty in any way, please retain all packing materials and product. Please send us an email (info@toscanaolives.com.au) in advance before returning suspected damaged items, as it may be that we can rectify the problem. If this is not possible, we will pay postage cost for return of goods to Toscana Olives, upon arrival.

When we receive the item we will either: replace the damage goods and pay you for return postage or we will refund your original invoice plus the return postage expense; whichever you prefer.

Toscana Olives Consumer Data Policy

Toscana Olives respects your privacy and is committed to protecting it. This document describes Toscana Olives's Consumer Data Privacy Policy, that is, how we protect your privacy and treat your data when you submit personal information to us. The technical aspects of privacy protection, such as encryption and data transfer security, are described in the Transaction Security Capabilities and Policies section below.

The Toscana Olives online order form consists of a number of fields that you are asked to fill in. Some of them are compulsory, others optional. The fields are:

  • First name (*)
  • Last name (*)
  • Day phone (*)
  • Home phone
  • Fax
  • Email (*)
  • Address (*)
  • Delivery address (*)
  • How did you hear about us (*)

All fields marked with an asterisk (*) are required in order to process your order and deliver the product to you. Toscana Olives stores the information for accounting reasons. Your information will not be shown to third parties not involved in the transaction.

If you want to pay with a credit card, you have to give the following information: >

  • Name on card
  • Card type
  • Card number
  • Expiration date

The credit card information is sent directly to our shopping cart provider (1ShoppingCart). The transaction has a very high level of security as described in the Transaction Security Capabilities and Policies section below. If you have any questions or require more information regarding payment options, Toscana Olives policies, products or other, please contact us at sales@toscanaolives.com.au

Transaction Security Capabilities And Policies

We use corecommerce (www.corecommerce.com) for our data collection. corecommerce.com is one of the only online shopping cart software solutions that’s fully Certified by Visa and Mastercard through their stringent PCI & CISP regulations! Click here for details. They utilise SSL 128-bit encryption. Secure Sockets Layer (SSL) technology with 128 bit encryption protects the security of your online order information. When you place an order online and provide your credit card number, SSL encrypts all personal information including your card number, name and address. With this encryption, only we have the ability to decode your information. The payments are processed by Toscana Olives's authorised customer service staff. Other Toscana Olives employees do not have access to 1shoppingcart's transaction management system.